Shipping Information
Fast, tracked delivery from New York. Clear timelines, clear rates, and real-time tracking updates.
Processing & Dispatch
- Processing time: 1–2 business days for in‑stock items.
- Order cutoff: Orders placed by 2:00 PM EST often ship same day (Mon–Fri).
- Weekend/holiday orders ship the next business day.
- Preorder items display an estimated ship window on the product page. Mixed carts ship together unless you choose Split Shipping at checkout (when available).
United States Shipping
We ship from New York, NY using trusted carriers.
Standard
Transit: 2–5 business days via USPS, UPS Ground, or FedEx Home Delivery depending on destination.
Expedited
Transit: 1–3 business days via UPS 3 Day/2nd Day Air or FedEx 2Day. Cutoff 2:00 PM EST.
Express
Transit: 1 business day to most metro areas. Cutoff 2:00 PM EST (Mon–Fri).
- Signature may be required on high‑value orders at our discretion.
- Hawaii, Alaska, and outlying territories may experience longer transit times.
International Shipping
We ship worldwide to most countries.
DHL Express
Transit: typically 3–7 business days to major cities.
Postal Priority
Transit: typically 7–14 business days via USPS/Local Post. Best for PO Boxes and lower-cost delivery.
Duties, Taxes, and Import Fees
International orders are typically shipped DDU (Delivered Duty Unpaid). Your local customs office may assess VAT, GST, duties, or brokerage fees on delivery. These charges are not collected at checkout unless explicitly stated and are the responsibility of the recipient.
Delivery Estimates
- Canada: 3–7 business days (DHL); 7–12 business days (Postal)
- UK & EU: 3–7 business days (DHL); 7–14 business days (Postal)
- Australia/NZ: 4–8 business days (DHL); 8–15 business days (Postal)
- Asia & Middle East: 4–8 business days (DHL); 8–15 business days (Postal)
- Latin America: 4–10 business days (DHL); 10–20 business days (Postal)
Estimates exclude customs processing time, which can vary by country and season.
Rates & Free Shipping
- Real-time rates are shown at checkout based on weight, destination, and selected service.
- Free Standard Shipping on US orders $99+ after discounts (before tax). Exclusions may apply during sitewide promotions.
- International rates are carrier‑calculated; free shipping thresholds may appear during promotional periods.
| Region | Service | Typical Transit | Notes |
|---|---|---|---|
| Contiguous US | Standard | 2–5 business days | Free $99+ |
| Contiguous US | Expedited | 1–3 business days | Carrier-calculated |
| Hawaii/Alaska | Standard | 3–7 business days | Limited Express availability |
| Canada | DHL Express | 3–7 business days | Duties/Taxes not included |
| UK/EU | DHL Express | 3–7 business days | Duties/Taxes not included |
| Worldwide | Postal Priority | 7–14 business days | Best for PO Boxes |
Tracking & Delivery
- Tracking is emailed as soon as your label is created. Updates may take 12–24 hours to appear.
- Delivery windows are estimates provided by the carrier and are not guaranteed unless you select a guaranteed service.
- If your tracking shows “Delivered” but you cannot locate the package, please:
- Check with neighbors, building staff, and alternate entrances.
- Wait one business day; many carriers mark delivered prior to actual handoff.
- Contact the carrier with your tracking number for a GPS delivery scan review.
PO Boxes, APO/FPO & Address Changes
- PO Boxes: Select USPS/Postal services at checkout.
- APO/FPO/DPO: Shipped via USPS. Transit times vary due to military mail handling.
- Address Changes: For security reasons, we cannot modify addresses after an order is placed. If you made an error, contact us immediately to attempt cancellation before fulfillment.
Lost, Stolen, or Damaged Packages
- Marked Delivered but Not Received: File a claim with the carrier after 1 business day (US) or 3 business days (International). We’ll assist where possible.
- In Transit with No Movement: Carriers may experience delays during peak periods. If there’s no scan for 7 (US) or 14 (International) business days, contact us for support.
- Damaged on Arrival: Photograph the packaging and items within 48 hours and contact [email protected] with your order number.
- Optional package protection may be offered at checkout during promotional periods.
Holiday & Peak Season
During peak seasons (Black Friday/Cyber Monday, major drops, and holidays), processing and carrier transit times may extend. Order early and consider expedited services for time‑sensitive deliveries.
Shipping FAQ
Do you ship preorders separately?
By default, mixed carts (in‑stock + preorder) ship together when all items are available. Choose Split Shipping at checkout (when available) to ship in‑stock items first.
Will I be charged sales tax?
Sales tax is charged where required by law based on your shipping address. Any duties/VAT on international orders are collected by your local customs office on delivery unless otherwise stated at checkout.
Can you ship to my hotel or parcel locker?
Yes, but please ensure the name on the order matches the ID presented at pickup, and include complete delivery details. We’re not responsible for unclaimed shipments returned to sender.
Can I request signature on delivery?
For added security on high‑value orders, we may require signature. If you prefer signature required, contact us before your order ships.